Keeping your aging parents safe in the hospital, and your inheritance safe from it.

ICU nurse and case manager turned family advocate. I help adult children protect their parents' care — and their family's financial future — when the medical system gets complicated.

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Free Guide

Before they send Mom or Dad home — 7 questions you need to ask

One in five Medicare patients gets readmitted within 30 days of discharge. Many of those readmissions are preventable — caused not by the original illness, but by what gets missed in the rushed hours before a hospital sends a patient home.

I wrote a free checklist of the seven questions I ask before I let anyone in my family leave a hospital bed. Print it. Fold it into your pocket. Bring it with you next time.

No spam. I'll occasionally send you the kind of thing I'd send my own family. Unsubscribe anytime.

Free Guide
The 7-Question Hospital Discharge Checklist
What to ask before they send Mom or Dad home.
Russell Randall Jr.
Health & Wealth Advocate
Russell Randall Jr., ICU nurse and family advocate
Who I Am

Hi, I'm Russell.

I spent my career inside hospitals — ICU first, then case management — watching how the system treats people when no one is advocating for them.

I've seen the discharge that comes too soon. The medication list that doesn't reconcile. The specialist who never spoke to the attending. The bill that triple-charges for a Tylenol.

I'm also licensed to handle the financial side that nobody else is watching: the Medicare appeals, the insurance gaps, the income decisions that get made in a panic during a crisis.

I built this practice because most families don't have someone in the room who can read the chart, read the bill, and read the contract. I do all three.

I work for the family. Never the hospital, never a company.

+
ICU & Case Management
Years inside hospitals
+
2-15 Licensed
Life, Health, Annuities
+
Florida-based
Serving families nationwide
The Story

The moment that changed how I see all of this

The nurse was kind. She had the enema kit in her hand and a quiet, focused look on her face — the look of someone who's been on her feet for ten hours and is just trying to get through the list of orders.

My grandfather was in the bed beside her. Foley catheter draining into a bag on the rail. Staples still in his abdomen. Five days out from a partial sigmoidectomy he hadn't planned on having.

She started prepping the kit.

"Hold on," I said. "Did anyone talk to general surgery before this was ordered?"

She paused. Looked at the chart. Looked at me.

"It's the prep for his prostate MRI," she said. "Urology ordered it this morning."

"He had a sigmoidectomy on Monday."

I watched her face change. The kind of change you only see in people who actually care about their patients — the moment the picture reassembles itself and they realize what was about to happen.

She set the kit down.

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What I Do

Three lanes. One person. Built for the moments that matter most.

Most patient advocates stop at the hospital door. Most financial advisors never walk through it. Your family lives in the gap between them — and the gap is where things go wrong.

Lane 01

Bedside

I help families navigate hospitalizations in real time. Pre-procedure preparation. Discharge planning review. Coordination between specialists who never speak to each other. Medication reconciliation. The questions you should be asking when you don't know which ones matter.

Lane 02

Billing

I audit itemized hospital bills line by line, file insurance and Medicare appeals on your behalf, and recover what shouldn't have been charged. Most hospital bills contain errors. I find them.

Lane 03

Balance Sheet

I review the financial picture for the gaps a medical event would expose: Medicare and supplement coverage, beneficiaries, long-term care funding, income strategy if a parent moves to assisted living or in-home care. The things nobody catches until they need to.

Working Together

Ways families work with me

Every engagement starts the same way: a free 45-minute Family Consultation. We talk through what's happening, and I tell you honestly which of these fits — or whether you need me at all.

One-Time Engagement

The Hospital Bill & Coverage Audit

$1,950 — one hospitalization, start to finish

A forensic review of one hospital stay: the full itemized bill (not the summary), line-by-line against the medical record, billing codes checked for upcoding, and your insurance EOB cross-checked for what should have been covered or appealed.

You get a written findings report and a 60-minute call walking through exactly what to dispute and how. Industry data puts billing errors in 30–80% of hospital bills — most of the time, what I find covers the audit several times over.

Ongoing Partnership

Family Advocacy Retainer

Monthly retainer — scoped to your family on the call

What the audit does for one bill, the retainer does continuously: on-call advocacy during hospitalizations, review of every discharge before your parent goes home, audits and appeals on every bill, and ongoing protection of the financial picture — all three lanes, one person.

Engagements are shaped around your family's situation — one parent or both, stable or complex. We'll find the right fit in the consultation.

No pressure, no pitch deck. The consultation exists to figure out what your family actually needs — sometimes the honest answer is a checklist and a phone number for later.

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Free Tools

What other advocates charge for, free

Most firms charge hundreds just to assess your situation or draft a letter. Take these — no email required, no catch. If they solve your problem, that's a win for your family.

4-minute self-check

The Family Risk Assessment

Fifteen questions, scored instantly in your browser: how exposed is your family in the hospital, on the bills, and on the money? Firms charge $300–$2,000 for this conversation.

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Copy & paste templates

The Letter Vault

Seven letters that move hospitals and insurers: itemized bill requests, billing disputes, insurance and Medicare appeals, unsafe-discharge scripts, charity care applications.

Open the vault →
Honest referrals

The Free Help Directory

The government and nonprofit programs that already do this work free — SHINE, Dollar For, QIO appeals — and exactly when to use each one before paying anyone. Including me.

See the directory →
Who This Is For

This work is for you if...

  • Your parent or in-law is 65+ and the medical picture is getting more complex than you can keep up with
  • You're the one in your family who would be making the calls when something happens
  • You've sat with a hospital bill or insurance EOB and felt something was wrong but didn't know what
  • You've thought "I wish someone in our family knew about this stuff" — and realized that someone has to be you
  • You're tired of advisors who sell you products and patient advocates who can't help with the financial side

If any of those resonate, we should talk.

The first conversation is always free.

A 45-minute Family Consultation. Real conversation, no pitch. I'll listen to what's happening with your family, name what's exposed and what's working, and tell you honestly whether I'm the right person to help.

Book a Family Consultation →